FAQ

Questions before you book.

Website and texts

Who writes the texts on my site?

We do, in both languages, from your questionnaire. A working tax preparer checks every page for tax accuracy before launch, and you approve the final version.

How long does it take?

Start and Pro: 14 days from the audit call to launch, May to December, and 21 days January to April, because we're in filing season too. Growth: 21 days, or 30 in January to April. About two hours of your time in total.

Can I start in summer?

Yes, and it's the calmest time to build. Your site starts collecting reviews and Google rankings months before the next filing season.

Does my site follow IRS advertising rules?

We write every page to these rules and check it before launch: no IRS logo, no implied endorsement, no refund promises, e-file advertising standards and Circular 230. You give final approval as the professional whose name is on the site. This is not legal advice.

Portal and security

Will clients upload documents to my website?

No. Uploads go to the client portal you already use. Your website only has buttons that open it.

I don't have a client portal yet. Can you help?

We'll suggest options that fit your office size and tax software. Once you pick one, we add its buttons to your site.

What about the FTC Safeguards Rule and a WISP?

Your website is contact-only, runs on SSL and uses MFA on every admin login. A WISP covers your whole office; we offer a template as an add-on that you complete for your practice.

Languages

Can my site be in two languages?

Yes. One site with a language switch, in English and the language your clients speak: Russian, Spanish or another. Two languages are included in every plan. A third language, such as Spanish, is included in Growth and is an add-on for Start and Pro.

Pricing and ownership

What does the monthly plan cover?

Hosting, backups, updates and content edits. Pro and Growth also include a review kit, and Growth adds a blog, campaigns and a monthly leads report.

Who owns the domain and the content?

You do. If you leave, you take your domain and every text with you.

Do you work with service bureaus?

Yes. Networks of 10 or more offices get white-label pricing.

Still have a question?

Ask it on the free audit call. In English or in Russian.

Book my free audit →